![]() “There was a period where many considered UTOPIA a failure,” says UTOPIA Fiber CEO Roger Timmerman. UTOPIA Fiber has turned an important corner in its financial performance. For UTOPIA Fiber, they are willing to sell monthly service for less revenue on the collective infrastructure that the 11 cities originally paid to build. Some of these ISPs are local exchange carriers that own their networks and offer exclusive internet services within given geographical footprints. UTOPIA Fiber has earned the respect and business of other service providers, however, including Beehive Broadband, SumoFiber, Veracity Networks and XMission. So far, these incumbents haven’t been interested in doing so. UTOPIA welcomes any provider that meets service level guarantees and would allow Comcast and CenturyLink to sell service through its infrastructure. UTOPIA charges a flat fee of $30 per month for its infrastructure, and providers offer internet services for prices that are generally $35 per month for 250 Mbps download and upload or $48 per month for 1 Gbps symmetrical service, for a total of between $65 and $78 per month. About 30 ISPs offer business services on UTOPIA’s network. UTOPIA Fiber’s Net Promoter Score of 64 contrasts very favorably with Comcast’s -3 and CenturyLink’s -6.Īs an open-access network operator, UTOPIA Fiber’s typical model is to own and operate the fiber middle-mile and last-mile network, with residential customers purchasing service from one of 10 competitive internet service providers. The metric ranges from -100 to 100, and is seen as a proxy for gauging customers’ overall satisfaction and loyalty. Consider the Net Promoter Score, an industry-accepted index measuring the willingness of customers to recommend a company’s products or services to others. UTOPIA Fiber’s customer service ratings are substantially better than those of other major ISPs in Utah, including Comcast and CenturyLink. Equally significant is the flexible approach UTOPIA Fiber has taken in working with cities, recognizing that each one is unique and that community broadband providers need to be flexible to make a fiber-to-the-home project work. broadband market that is gradually waking up to the enormous civic and competitive benefits of open access. With this expanding footprint, UTOPIA Fiber already has begun to exert a more significant influence on a U.S. This model enables new communities to join the network. In Morgan and West Point, UTOPIA Fiber is in the process of financing, building and operating a network in communities outside the state’s more-urban core. It has a consulting arrangement with Idaho Falls, and has built and operates a city-owned network for Woodland Hills. UTOPIA Fiber is deploying different models depending on the setting. Now, many more communities in the intermountain West, including Idaho Falls, Idaho (population 61,000), and the small Utah communities of Morgan (population 4,200), West Point (population 9,511) and Woodland Hills (population 1,300), are seeking and getting UTOPIA Fiber. It has been a boon to its 11 city members, including West Valley City, Orem and Layton – the second, fifth and ninth largest cities in the state. CentraCom reserves the right to monitor data usage and to take corrective actions if excessive data usage adversely affects the network.The on-the-ground reality in Utah reveals a completely different picture about the fiber network. Call for more information.ġ High data usage will negatively affect the bandwidth speed to devices in the home. Subject to additional restrictions and subscriber agreement. Additional meshpoint radios may be required for some homes. Modem and Wi-Fi equipment provided by CentraCom must be returned at time of service termination or penalties will be assessed. ![]() ![]() **Product shown is a representation and may not reflect actual equipment provided. ![]() Second phone line shares Voicemail and long distance minutes with main number. View Broadband Management Practice.†Unlimited long distance not available to business or home-based business phone service. Prices exclude taxes, surcharges, and other fees. Download speeds may be up to 15% lower due to network requirements and may vary for reasons such as customer location, websites accessed, Internet congestion and customer equipment. *Connection speeds are based on sync rates and may not be available in all areas of communities listed above. We want our customers to have a great experience accessing the content and applications that are meaningful to them. We are not prioritizing or blocking traffic. ![]()
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